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About Eurowag

What is Eurowag and what services do you provide?

Eurowag is a leading European provider of integrated mobility and payment solutions for road transport companies. We specialize in fuel cards and toll solutions specifically designed for trucks and commercial fleets. Our services also include fleet management tools, tax refund, financial services, and digital solutions to help transport companies operate more efficiently.

What customers are Eurowag's services for?

Eurowag serves transport and logistics companies of all sizes, from single-truck owner-drivers to large international operators. Our services are ideal for haulage companies, logistics providers, and fleet operators looking to simplify payments, reduce costs, and improve fleet efficiency.

In which countries does Eurowag operate?

Eurowag operates across Europe, with an extensive acceptance and service network covering most European countries. Find more about us.

How long has Eurowag been on the market?

Eurowag was established as a petroleum product trader in 1995 and has since grown into a leading European provider of integrated mobility and payment solutions for road transport.

Who are Eurowag’s typical customers?

Our customers include haulage companies, logistics providers, and fleet operators who want to simplify payments, improve efficiency, and gain better control over their operations.

Getting Started & Sales

How can I become a Eurowag customer?

You can become a Eurowag customer by contacting our sales team through the contact form. A representative will guide you through the process and help design a solution suited to your needs.

How long does onboarding take?

Onboarding time depends on the selected services and required checks, but it is designed to be as fast and smooth as possible.

What information do I need to sign up?

You will typically need basic company details (such as your VAT number), fleet information, a contact name, email address and phone number, along with standard compliance documentation.

Can I use Eurowag services without a fuel card?

Yes, some Eurowag services can be used independently of a fuel card, depending on your needs and selected solutions.

Is there a minimum fleet size to work with Eurowag?

No, Eurowag supports fleets of all sizes, including single-vehicle operators.

Products & Services

What types of services does Eurowag offer?

Eurowag offers fuel card, high quality fuel and toll payments, fleet management solutions, financial services, TAX refund and digital tools designed for road transport companies.

What types of fuel cards does Eurowag offer?

Eurowag offers both prepaid and postpaid fuel card options. Prepaid cards allow customers to control spending by paying in advance, while postpaid cards provide the convenience of consolidated invoicing and deferred payment based on agreed terms. The choice depends on your business needs and financial preferences.

Do you offer digital tools for fleet management?

Yes. We offer a comprehensive digital fleet management platform called Eurowag Office.

Eurowag Office brings together real-time fleet monitoring, route planning, dispatcher board, tachograph solutions (including remote download), driver behavior analysis, and cost management in one integrated system. It is designed to help fleet owners, dispatchers and drivers improve efficiency, reduce costs and stay compliant – all from a single platform.

What is the difference between Eurowag cards and other fuel cards?

Eurowag fuel cards are part of a broader mobility ecosystem, offering wide European acceptance, advanced security features, and integration with digital fleet tools.

Can I combine multiple Eurowag services into one solution?

Yes, Eurowag services are modular and can be combined into a tailored solution based on your business needs.

Pricing, Contracts & Billing

How is pricing of Eurowag services structured?

Pricing depends on the selected services, fleet size, and individual requirements.

Do you offer customized pricing?

Yes, pricing is typically tailored to each customer’s needs.

Are there long-term contracts?

Contract terms vary depending on the services used. Details are discussed during the onboarding process.

How does billing and invoicing work?

Eurowag provides consolidated invoices that help simplify accounting and financial management.

Can I receive invoices in multiple currencies?

Yes, invoicing options may include multiple currencies, depending on your setup.

How often am I invoiced?

Invoicing frequency depends on the agreed terms and selected services.

What payment methods do you accept?

Bank transfer and card payment.

Security, Compliance& Trust

How does Eurowag ensure payment security?

Eurowag uses advanced security technologies and monitoring systems to protect transactions and prevent misuse.

Is Eurowag compliant with EU regulations?

Yes, Eurowag operates in compliance with applicable EU and local regulations.

How do you protect customer data?

Customer data is protected through robust security measures and strict data handling processes. Find out more about Data protection.

What anti-fraud measures do you use?

Eurowag applies real-time monitoring, transaction controls, and customizable security settings to reduce fraud risk. Find out more about Fraud protection.

Is Eurowag GDPR compliant?

Yes, Eurowag complies with GDPR requirements for data protection and privacy. All based on Legal and Compliance documents.

What happens if a fuel card is lost or misused?

If a fuel card is lost or you suspect misuse, it can be blocked immediately via your client portal to prevent any unauthorized transactions. Our support team is also available to assist you with the next steps.

Support & Customer Care

How can I contact customer support?

Customer support can be contacted via phone, email, or other channels listed on the website.

What languages does customer support offer?

Eurowag customer support is available in multiple languages where we operate to serve international customers.

Where can I find user guides and documentation?

User guides and documentation are available in the Client portal or support section of the website.

Partners & Acceptance Network

Who can become a Eurowag partner? How to be listed in the Eurowag acceptance network?

Fuel stations, service providers, and other mobility partners can cooperate with Eurowag and be part of the Eurowag acceptance network.

How large is the Eurowag acceptance network?

Eurowag offers a broad European acceptance network covering fuel stations, toll services, and selected partners.

How can fuel stations join the Eurowag network?

Fuel stations interested in joining the Eurowag network can contact us to explore partnership opportunities.

The onboarding process depends on several factors, including the country and market conditions, the type of station (truck-focused or passenger vehicles), the fuel offering (conventional or alternative fuels), and technical readiness.

The partnership typically involves agreeing on commercial terms (such as pricing structure, products, settlement terms and financial guarantees), defining technical integration, and aligning on marketing and promotion.

When everything runs smoothly, the process can take approximately one month from initial contact to launch. For larger networks or projects requiring technical integration, the timeline may extend to several months or longer.

Do you cooperate with toll operators and service providers?

Yes, Eurowag cooperates with toll operators and various service providers across Europe.

Where can I find a map of accepted locations for Eurowag fuel cards?

An interactive map of Eurowag Acceptance Network.

Our support team is here to help

Whether you have questions, need troubleshooting, or want to get in touch, Eurowag’s expert support is available to ensure your operations run smoothly.

Get Support