GTM debug

Frequently asked questions

Frequently asked questions for Eurowag services

FAQs Fuel Card

What can I pay for with Eurowag fuel card?

Eurowag fuel card can be used to pay for fuel at fuel stations in the Eurowag acceptance network. Fuel card can also be used to make payments for additional services offered by Eurowag or Eurowag partners, including truck washing and tank cleaning, parking, and more. For a full list of services available, check the Eurowag website.

Where is Eurowag fuel card accepted?

Eurowag fuel card is accepted at all fuel stations in the Eurowag acceptance network. See the acceptance network here. The acceptance network includes Eurowag’s own truck parks.

Can Eurowag fuel card be used for toll payments?

Eurowag fuel card can be used to make certain toll payments, including some vignettes. See more information on our dedicated toll page or contact a customer representative for details.

Does Eurowag fuel card give discounts on fuel and toll?

Definitely. Eurowag fuel card let you take advantage of our strong positions in the fuel and toll markets, giving you discounts and exclusive prices. Get in touch with us for more details. or contact a customer representative for details.

I already have a fuel card from a different company. Why do I need a Eurowag fuel card?

Eurowag fuel card gives you access to exclusive benefits only available to Eurowag customers, including discounts on fuel and toll. You also get access to Eurowag Truck Parks, which are conveniently located next to major border crossings.

What is the maximum credit limit for a Eurowag fuel card?

The maximum credit limit is set individually for each client.

FAQs Toll

Which roads are subject to paying toll?

There are many toll roads, highways, and bridges all over Europe. The specific toll road regulations vary by country, region, and by type of vehicle.

You can check the local regulations and toll road information about each country on the main toll page.

What are the possible toll solutions?

In Europe, there are several toll solutions that are commonly used for toll roads and bridges.

Below you can find the overview:

EETS solutions
Austria, Belgium, Czech Republic, Germany, Hungary, Poland, Slovakia*, Spain*, Portugal*, Storebaelt Bridge, A1 & A4 (Poland) motorways
EW EETS Box – powered by Toll4Europe
Austria, Belgium, Bulgaria, France, Germany, Italy, Poland, Portugal, Spain, Liefkenshoek Tunnel, Herren Tunnel, Warnow Crossing
Axxes DSRC tag
France, Italy, Portugal, Spain, Liefkenshoek Tunnel, Herren Tunnel
National toll solutions
Denmark, Luxembourg, Netherlands, Sweden
SMS Vignette
Estonia, Latvia, Lithuania
Toll Collect
Frejus and Mont  Blanc Card
Frejus tunnel, Mont Blanc tunnel
Czech Republic
LSVA road tax

*will be introduced in 2023.

What is EETS?

EETS stands for Electronic European Toll Service, which is a system that allows drivers to pay tolls electronically in multiple European countries using a single OBU (on-board unit). With the EETS system, drivers can reduce the number of OBUs when travelling across Europe and simplify the toll bureaucratic process.

More information about EETS could be found in Eurowag blog section:

Why to choose EETS OBU and benefits of Eurowag EETS OBU (EVA)?

The main benefit of using EETS OBU is to have only one device that can be used in multiple countries. So, you can easily travel across borders without having to worry about different toll systems and countries specifics. Also, having an EETS OBU allows you to easily add countries to this device over-the-air.

EW EETS OBU (EVA) – is the Eurowag’s in-house product. The name EVA stands for Enhanced Vehicle Assistant.

Benefits of EW EETS OBU (EVA)

  • Easy-to-use toll solution with over-the-air updates
  • 24/7 customer support in a local language
  • Wide EETS coverage with more toll domains coming soon
  • Integrated fleet management and technology
  • All transactions and invoices in one place
What does pre-pay and post-pay modes stand for in context of Toll payment solution?

Pre-pay mode: In a pre-pay mode, customer is firstly paying a deposit to the Eurowag account and then this money is used to cover the expenses.

Post-pay mode: In a post-pay mode, customers could use the toll service and then receive an invoice for payment. The post-pay mode and credit limit should be approved by the Eurowag Credit Department.

In which countries can I pay toll with EW EETS OBU (EVA)?

EW EETS OBU (EVA) covers 9 toll domains and is the first OBU that allows to pay tolls in the Czech Republic and Slovakia (coming in 2023).

Together with Axxes DSRC tag you can pay tolls in the following countries: Austria, Belgium, Czech Republic, Germany, Hungary, Poland, Slovakia, Storebaelt Bridge, A1 & A4 (Poland) motorways, France, Italy, Portugal, Spain, Øresund Bridge, Liefkenshoek Tunnel, and Herren Tunnel.

How can I order EW EETS OBU (EVA)?

More information about EETS could be found in Eurowag blog section:

How to use EW EETS OBU (EVA)?

The EW EETS OBU (EVA) OBU manual can be found at this link.

How can I register my vehicles for toll payments with Eurowag ?

Via Client portal or contact your Sales Representative/Customer Care department.

Where can I see details of my Toll transactions and download invoices for Tolls ?

All transactions are available in the Client portal or Toll operator portal.

FAQs Tax refund

How does tax refund work?

A tax refund is an amount of money that a taxpayer receives back from the government when they have paid more in taxes than they actually owe. This can happen when a taxpayer overpays their taxes throughout the year or when they are eligible for tax credits or deductions that lower their tax liability. With Eurowag you can save up to 15% on costs abroad.

What is the difference between VAT and excise duty?

VAT (Value Added Tax) and excise duty are both taxes that are levied on goods and services.

  • VAT is a tax on the value added at each stage of production and distribution of goods and services. It is a consumption tax that is added to the price of the goods or services and is paid by the final consumer VAT is usually a percentage of the price of the goods or services. Eurowag can arrange VAT refunds on fuel, tolls, and other business-related costs in 28 countries.
  • Excise duty, on the other hand, is a tax on specific goods such as tobacco, alcohol, fuel, and other products that are considered to be harmful or non-essential. Excise duty is usually applied as a fixed amount per unit of the product, such as per liter of alcohol or per pack of cigarettes. Eurowag offers this service in 8 countries.
What is the difference between a standard service and a paid service?

The main difference between a standard service and a paid service is that a standard service is typically provided free of charge, while a paid service requires the customer to pay a fee in order to receive the service.A standard service is a basic service that is provided to customers without any additional charge. Examples of standard services include basic customer support, free access to online content, and basic features of software applications.

In which countries can I be reimbursed?

The ability to be reimbursed for expenses depends on various factors, including the country where the expenses were incurred, the reason for the expenses, and the policies of the organization or government entity responsible for reimbursement. Here are some general guidelines:

  • Employment-related expenses
  • Healthcare-related expenses
  • Tax-related expenses: In some countries, you may be able to claim certain expenses as tax deductions on your income tax return. The rules and policies regarding tax deductions vary by country, so you should consult the tax laws in your country
  • For more information check our calculator.
What is Net Invoicing?

Net invoicing is a method of invoicing where the seller invoices the buyer for the net amount of a transaction, rather than the gross amount. The net amount is the amount due after any discounts or allowances have been subtracted from the gross amount. This method of invoicing is commonly used in business-to-business transactions.