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Cookies

Would you like to browse our websites thanks to a personalized user experience? The policy below is designed to help you understand how cookies work and make an informed decision. These cookies only work on our website and do not affect navigation in our applications. By clicking on "Save settings", you agree to the use of the selected cookies. If you click on "Accept all", you agree to the use of cookies that are essential to the website, analytical cookies, functional and marketing cookies. If you continue browsing our Eurowag sites without indicating your preferences or click on "Reject all non-essential" and your browser settings accept cookies, only the essential cookies that are essential for browsing the site will remain set. Click here to personalize your cookie preferences on eurowag.com.

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What are cookies and how do they work?

Cookies are files that are sent to and stored in the main folder of your browser by the websites you visit. The next time you visit our websites, your browser reads the cookies and transmits the anonymous information back to our websites, for example the date of your last visit if it was less than 3 months ago. To learn more about these technologies and how they work, please read e.g. allaboutcookies.org.

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Categories of cookies

We use cookies technology for a variety of purposes, which can be grouped into these four categories:

Necessary types of cookies

  • Essential - These cookies enable navigation throughout the website. They do not store personal information and facilitate functionalities such as accessing secure areas of the website or retaining content preferences. They are essential for the proper functioning of the Eurowag website.

Optional types of Cookies

  • Analytical and statistical cookies – These cookies allow us to understand anonymously how visitors use our website. For example, we can see the total number of visits or which pages visitors visit most often. We use this information to make sure our users find the information they are looking for, to monitor the website's performance indicators and to fix any errors.
  • Functional and preference cookies – These cookies are set by third-party tools that extend the functionality of our website and add new features for you to better interact with our website. They do not collect information for ongoing and tracking purposes. However, they retain details such as preferences, login details, and certain pre-filled data.
  • Marketing and advertising cookies – To provide you with valuable and relevant marketing messages or advertisements, we utilize cookies sourced from advertising tools, social networks, and other third-party platforms to generate tailored and personalized messages. These cookies may be established both through our website and by our advertising partners to compile a profile of your interests and display advertising aligned with those interests, including algorithms that predict your preferences.

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How can I manage cookies?

Click here to personalise your cookies settings on Eurowag sites. Browsers allow you to manage cookies related to basic functionality, website improvement, personalisation and advertising. Different browsers use different methods to disable cookies, but they can usually be found in the Tools or Options menu. You can also consult the browser's help menu. In addition to cookies management, browsers usually allow you to control files that resemble cookies, such as Local Shared Objects, by enabling the browser's privacy mode. Eurowag uses third-party managed advertising cookies to promote its products both on our Eurowag sites and elsewhere on the internet.

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Here's a general guide on how to enable or disable cookies in popular internet browsers: 

Microsoft - https://support.microsoft.com/
‍Chrome - https://support.google.com/chrome
‍Firefox - https://support.mozilla.org/
MS Internet Explorer / Edge – https://windows.microsoft.com
‍Safari – https://support.apple.com
‍Opera – https://help.opera.com

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How long do we keep the information?

That depends on the type of cookies. Session cookies expire when you close the browser. Persistent cookies, including Local Shared Objects ("Flash cookies"), typically have expiration dates of two (2) to twenty-four (24) months. If you have any further questions, please write to us at: compliance@eurowag.com.

List of cookies

Here is a list of the tools we use to manage cookies and personal data, including the purposes for which we process them:

ANALYTICAL TOOLS AND REPORTING  

Below you can find the overview:

Tool
(Third party privacy policy)
Type
Purpose of data processing
Analytical
Enables us to generate statistics and reports on website traffic.
Analytical
Facilitates the visualization of website traffic data.
Analytical
Represents an advanced tool for data analysis and visualization.
DATABASES, CRM AND CMS  

Below you can find the overview:

Tool
(Third party privacy policy)
Type
Purpose of data processing
Essential
This platform forms the core of our website operations.
Marketing
This marketing tool enables automated and manual customer engagement, aligned with their preferences and consent for personal data processing.
Marketing
As a database, it centralizes customer information, facilitating efficient handling of inquiries, requests, and feedback.
Marketing
A tool for executing telemarketing services and sending SMS notifications, utilized exclusively with customers who have provided explicit marketing consent.
DATA AND DATA CONNECTORS  

Below you can find the overview:

Tool
(Third party privacy policy)
Type
Purpose of data processing
Functional
It serves as a fundamental marketing tool for managing tags, which are manually entered codes used to implement various measurements and settings on websites.
Functinal
BigQuery is Google's secure cloud storage, facilitating data management. For instance, we utilize it to store information regarding granted cookies or data collected on website traffic.
Essential
Cloudflare validates visitors and prevents automated scripts from completing surveys. Additionally, it enables secure data transfer to data platforms.
Functional
We use this connector to send data from contact forms and selected widgets to our CRM in a secure way to serve our customers' requests quickly and efficiently.
Functional
This connector is used to transfer data between advertising systems (such as Facebook or Google Ads) and enables integration with reporting tools and data warehouses.
SOCIAL NETWORKS  

Below you can find the overview:

Tool
(Third party privacy policy)
Type
Purpose of data processing
Marketing
We utilize social networks for targeted advertising and marketing messages. We only access data related to website traffic for customers who have granted us appropriate marketing consent.
Marketing
We employ this social network for targeted advertising and marketing messages. We access data linked to website traffic only for customers who have provided us with suitable marketing consent.
Marketing
This social network serves as a platform for targeted advertising and marketing messages. We access data associated with website traffic exclusively for customers who have granted us appropriate marketing consent.
Marketing
Utilizing this social network, we deliver targeted advertising and marketing messages. We access data pertaining to website traffic only for customers who have provided us with suitable marketing consent.
Marketing
We use this social network for targeted advertising and marketing messages. Data linked to site traffic is accessed only for customers who have granted us appropriate marketing consent.
Marketing
This social network is utilized for targeted advertising and marketing messages. We access data associated with website traffic only for customers who have provided us with suitable marketing consent.
ADVERTISING AND MARKETING  

Below you can find the overview:

Tool
(Third party privacy policy)
Type
Purpose of data processing
Marketing
A platform used to generate advertising and marketing messages with the ability to evaluate the effectiveness of the service.
Marketing
A platform used to generate advertising and marketing messages with the ability to evaluate the effectiveness of the service.
Marketing
A platform used to generate advertising and marketing messages with the ability to evaluate the effectiveness of the service.
OPTIMIZATION AND OTHER TOOLS 

Below you can find the overview:

Tool
(Third party privacy policy)
Type
Purpose of data processing
Analytical
A tool that allows us to anonymously visualize how our website visitors interact with the website and improve the user interface.
Analytical
A tool for managing and optimizing content for search engines (SEO). With this tool we process the topics (keywords) that bring visitors to our website.
Analytical
Is a tool from Google that allows us to monitor and analyze the performance of our website in Google search results.
Analytical
Is a tool from Google that enables testing and optimization of our webite to enhance its performance.
Analytical
Occasionally, we utilize Qualtrics to create surveys, particularly to gauge customer satisfaction, evaluate site content, product portfolio, and other relevant topics. We anonymize the data and process it in the form of statistics.
Marketing
Is a widget (additional service embedded on our website) allowing customers to contact us using a dedicated contact form with the possibility of a scheduled telephone contact.
SECURITY  

Below you can find the overview:

Tool
(Third party privacy policy)
Type
Purpose of data processing
Essential
Is a tool that ensures the validation of visitors and prevents automated scripts from completing surveys.
Please note:
Any selection of cookies, will be applied to our other subdomains as well. "Eurowag sites" as mentioned include: dispatcher.eurowag.com, go.eurowag.com, drive.eurowag.com, registration.eurowag.com, selfcare.eurowag.com, login.eurowag.com.
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Copyright © 2024, W.A.G. payment solutions, a.s. All services are provided by W.A.G. payment solutions, a.s. and its subsidiaries. W.A.G. payment solutions, a.s. is registered in the Commercial Register under file No. B 6882 at the Municipal Court in Prague, Czech Republic (registered number 26415623). W.A.G. Issuing Services, a.s. is a wholly owned subsidiary of W.A.G. payment solutions, a.s. and is authorized and regulated by the Czech National Bank (www.CNB.cz) under its identification number (ID no.): 050 21 910, registered in the Czech Republic registered office at Na Vítězné pláni 1719/4 140 00 Prague 4 Czech Republic. All rights reserved.